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Özil is a German footballer, and in the German language, those two dots, called umlauts, are common. English alphabet has 26 characters, A-Z.
German on the other hand has 3 more, ä, ö and ü.
Arsenal's most important signing happens to have an umlaut on his name, and unfortunately, no one taught anyone how to type the name on a computer.
In most keyboards, it's not straight forward.
Instead of copy-pasting his name anytime you mention him, this is how to go about it.
On Windows - Hold ALT, type 0214 (ie. Type the four digits while pressing ALT), then release ALT
On Mac - Hold down option, Press U, release option, press O.
So there you go, you have a new skill now. Test it on the comment box below.